Vallery Track Hoodie

All orders are carefully processed and shipped within 1–3 business days, often sooner. Weekend orders are handled on the next business day.

Returns

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.

You have 14 days from the date you received your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received

The item must be in its original packaging

Proof of purchase (order number or receipt) is required

⚠️ Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Items on sale or clearance

Items damaged due to misuse or normal wear

Hygiene or personal-use items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

Your order number

Clear photos or videos of the issue

Once verified, we will offer a replacement or a full refund at no additional cost.

Refunds

Once your request is approved:

Refunds are processed within 5–10 business days

Refunds will be issued to the original payment method

Shipping costs are non-refundable

In some cases, we may offer a refund without requiring the item to be returned.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please request a return and place a new order.

How to Start a Return

To initiate a return, please contact us at:
📧 [MDORIGINALS.service@gmail.com]

Include your order number and reason for return.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us at:
📧 [MDORIGINALS.service@gmail.com]